Livspace

Livspace, a home interior and renovation company, was facing challenges with their manual process for helping users select home design packages. Customers had to navigate through their website and reach out to an agent who would assist them in choosing a suitable package. This time-consuming process led to inefficiencies and a less-than-ideal user experience. To address these challenges, we built a web app that automates the package selection process, generates custom quotes, and seamlessly integrates with Livspace's existing CRM system. We also helped come up with a CMS that Livspace can use to update the packages and their pricing on the new web app.

Obstacles

Manual Process

Livspace faced obstacles with their existing process, primarily due to the manual nature of package selection that required customers to contact agents for assistance. This inefficient method often led to delays and a less-than-ideal user experience, as customers had to wait for agent availability and then engage in lengthy discussions to determine the most suitable home design package.

solutions

Streamlined Customer Journey with a Custom Web App

We built a custom web app that effectively tackled the obstacles faced by Livspace. The interactive quiz within the app asks users about their preferences and style requirements, eliminating the need to manually consult with an agent. The quiz algorithm analyzes users' responses and suggests the most relevant home design packages tailored to their specific needs and tastes. Furthermore, the web app generates custom quotes for users based on their quiz responses, providing a seamless and efficient experience. Lastly, the web app is designed to integrate with Livspace's existing CRM system, ensuring that customer data and interactions are consistently managed and maintained. We also designed a CMS that the Livspace team can use to update their available packages and their pricing.

techs and platforms

Our tech stacks

Framework

NextJS

CMS

Strapi

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